Privacy Policy

Nova Move is committed to protecting your privacy and ensuring that your personal information is collected and processed responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, contact us, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Privacy Policy for Nova Move

Last Updated: 18\06\26

Nova Move is committed to protecting your privacy and ensuring that your personal information is collected and processed responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, contact us, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide, including:

Full name
Email address
Phone number
Billing and shipping address
Payment information
Order history
Information submitted through contact forms or customer support enquiries

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and version
Device information
Pages visited and time spent on the website
Referring websites
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfil orders
Provide customer support
Communicate about orders, enquiries, and updates
Improve our website, products, and services
Personalize your experience
Send promotional communications where you have consented to receive them
Detect and prevent fraud or misuse
Comply with legal and regulatory obligations

3. Payment Information

Payments made through our website are processed securely by trusted third-party payment providers.

Nova Move does not store your full payment card details on our servers.

Please refer to the privacy policies of the relevant payment providers for information about how they handle your data.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties when necessary to:

Process payments
Deliver orders
Host and maintain our website
Provide marketing and analytics services
Comply with legal obligations
Protect our rights, property, or safety

All third parties are required to safeguard your information and only use it for the services they provide to us.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyze website performance.

Cookies may be used to:

Remember your preferences
Maintain shopping cart functionality
Analyze website traffic
Deliver relevant marketing content

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Marketing Communications

If you subscribe to our mailing list or opt in to receive marketing communications, we may send you updates about products, promotions, and company news.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy
Comply with legal, tax, and accounting requirements
Resolve disputes and enforce agreements

When your information is no longer required, it will be securely deleted or anonymized.

9. Your Rights

Depending on your location and applicable laws, including the South African Protection of Personal Information Act (POPIA), you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information where legally permitted
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes are published constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Nova Move
Email: ethan@thehunters.co.za
Phone: 0672918744
Address: 6 11th Avenue Fish Hoek Cape Town