Shipping Policy

Last Updated: 18\06\26

This Shipping Policy explains how Nova Move processes, ships, and delivers orders placed through our website. By placing an order, you agree to the terms outlined below.

This policy applies to all deliveries within South Africa unless otherwise stated.

1. Processing Time

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During peak periods, promotions, or high order volumes, processing times may be slightly longer.

If there is a significant delay in processing your order, we will notify you using the contact details provided at checkout.

2. Shipping Methods and Delivery Times

We use trusted third-party courier services to deliver your orders safely and efficiently.

Estimated delivery times:

Main city areas: 2–5 business days after dispatch
Outlying/rural areas: 3–7 business days after dispatch

Delivery times are estimates only and may vary depending on location, courier availability, and external factors beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery location
Order size and weight
Courier rates

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Occasionally, we may offer free shipping promotions, which will be subject to specific terms and conditions.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email or message containing tracking details (where available).

You can use this information to monitor your delivery progress via the courier’s tracking system.

5. Delivery Issues

Nova Move is not responsible for delays caused by:

Courier service disruptions
Weather conditions or natural events
Incorrect or incomplete delivery addresses
Customs or regional delivery restrictions (if applicable)

If your order is significantly delayed or appears lost, please contact us so we can assist you in resolving the issue with the courier.

6. Incorrect Address

It is your responsibility to ensure that all delivery information is correct at the time of ordering.

We are not liable for:

Orders delivered to incorrect addresses provided by the customer
Failed deliveries due to incomplete or inaccurate information

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the parcel.

7. Damaged or Missing Parcels

If your order arrives damaged or appears incomplete, please contact us within 7 days of delivery.

We may request:

Photos of the packaging and product
Your order number
A description of the issue

We will assess the situation and, where applicable, arrange a replacement, refund, or missing item dispatch.

8. Shipping Restrictions

At this time, we primarily ship within South Africa. If international shipping becomes available, this policy will be updated accordingly.

Certain remote areas may have extended delivery times or additional courier surcharges.

9. Risk and Ownership

Ownership of the goods passes to you once the order has been delivered to the specified address.

From the time of dispatch, the shipment is handled by third-party couriers, and delivery timelines are subject to their operational processes.

10. Contact Us

If you have any questions about shipping or delivery, please contact us:

Nova Move

Email: ethan@thehunters.co.za
Phone: 0672918744
Address: 6 11th Avenue Fish Hoek Cape Town